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Customer Services



Available at the Customer Service Desk on the ground floor at the main entrance:

  • Wheelchair/scooter hire: Customers must sign up to use this free service. Proof of name and address is required.
  • Push Chairs (Photographic ID plus £20 returnable deposit or non-photographic ID plus £40 returnable deposit required)
  • Children’s Buggy Cars: For approx. age 2-5years (parent/ guardian discretion), £3 for 2 hours use, £5 for all day use. A £5 deposit will also be taken, returnable when the buggy is returned.
  • Lost Property
  • Gift Cards - click here for full terms and conditions
  • Bus timetables 
  • Cash points (Nationwide, RBS)


Parent & Child Facilities

A Parent & Child Suite is located on the second floor of Ocean Terminal, next to Frankie & Benny's.

The closest lift to this is from the Red Car Park, behind The Boardwalk on the ground floor and Marks & Spencer’s Simply Food on the first floor.

All toilet facilities contain baby changing facilities with the exception of the ground floor male toilets – health & safety guidelines currently prevent this facility being installed here.

Debenhams also have baby changing facilities in the store.

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