Opening hours


Santa's Grotto

Santa's Grotto

*Our Grotto tickets are now sold out however on occasion a cancellation, if made in advance, can be accepted allowing the slot to become available so it can be worth checking. Also, if you can't make it but know someone who can use your slot then you can transfer your ticket to someone else via Citizen Tickets account or just send us an email to with your booking info and the details of who will be coming along instead and we can update the list or just be sure to inform the elf.*

Santa is back in his festive cabin this year offering a magical festive experience from 30th November! Santa is very much looking forward to seeing all the good girls and boys to find out what is on their Christmas wish list.

Tickets cost £5.50 per child and must be booked online in advance. This includes an age appropriate gift plus you can take as many photos/videos as you would like.

Santa can’t wait to meet you!

Purchase tickets from Citizen Ticket.

Please see below for full details on your visit:

Tickets must be purchased online in advance – 5min slots are available and you can book up to 3 children in a 5min slot. 


We've included some relaxed sessions with extra time for those who have additional needs.

There are 10mins sessions available between 12noon and 12.30 & 4.30 and 5pm on 7th, 8th, 14th, 15th, 19th, 20th & 21st December. 

You can add additional info during the booking process that we can pass on to Santa and his team to help us make the visit as enjoyable as possible.


This year we've added an evening session on 8th & 15th December between 6pm and 7pm. We'll add some more slots if there is demand.


The Grotto is located on the 1st floor balcony, accessed via Ocean's Cafe which is opposite Build A Bear.

Please arrive no more than a couple of minutes before your allotted time.

Please bring your ticket with your QR code on it. This can be on your phone or printed.

Take as many photos and videos as you’d like!

Santa’s Grotto is wheelchair accessible. Please advise us of any special requirements before your visit when you purchase your tickets.


Your ticket is only valid for the date and time specified on your email confirmation.

Every child or baby booked at Santa’s Grotto requires a ticket – gifts are age appropriate.

The maximum number we can accept in a 5- minute time slot is two adults and three children. You only pay for children.

No refunds are given however you can amend your booking to another available date/time. A refund may be possible if requested in advance by email to

If we are required to close the Grotto, a full refund will be issued.

Presents cannot be exchanged either during or after the Santa’s Grotto experience.

Your child will receive a present deemed suitable for the age given when purchasing tickets.

If your child has a specific access need please let us know in advance by calling 0131 475 9400 or emailing

Please be aware we will only use your personal information to contact you about this event and to help make the experience more memorable for you and your children.