Opening hours


Santa's Grotto

Santa's Grotto

*Our Grotto is now fully booked. Occasionally a slot can become available so it is worth checking the booking calendar below. Where we can we will announce a slot opening up via Facebook.*

Santa’s Grotto returns to Ocean Terminal this year offering a magical festive experience! Santa is very much looking forward to seeing all the good girls and boys to find out what is on their Christmas wish list.

Following last years change in location, the Grotto returns to the 1st floor balcony where you will meet Santa in his Christmas cabin and we can once again offer a visit that is both safe and enjoyable. 

Tickets cost £5.50 per child and must be booked online in advance. This includes an age appropriate gift plus you can take as many photos/videos as you would like.

Santa can’t wait to meet you!


(Loading ticket form...) Purchase tickets from Citizen Ticket.

Please see below for full details on your visit:

Tickets must be purchased online in advance – 5min slots are available and you can book up to 3 children (from same household) in a 5min slot. 


This year we’ve included some relaxed sessions with extra time for those who have additional needs.

There are 10mins sessions available between 11.30 and 12noon & 4.30 and 5pm on 1st, 2nd, 8th, 9th & 15th December. If there is additional demand, then we will look to add more sessions.

You can add additional info during the booking process that we can pass on to Santa and his team to help us make the visit as enjoyable as possible.


Please arrive on time or no more than a couple of minutes before your slot.

Face coverings are still required to be worn in the centre and we would ask that adults continue to wear a face covering during the Grotto visit (unless exempt). They can be removed to take a photo!

Please ensure your whole party uses the hand sanitiser station before entering the Grotto.

If we must close Santa’s Grotto, you will receive a full refund.

Refunds are not available if the Grotto remains open however you can amend your time slot if there is alternative availability.


The Grotto is located on the 1st floor balcony, accessed via Café Du Monde which is opposite Build A Bear.

Please arrive no more than a couple of minutes before your allotted time.

Please bring your ticket with your QR code on it. This can be on your phone or printed.

Take as many photos and videos as you’d like!

Santa’s Grotto is wheelchair accessible. Please advise us of any special requirements before your visit when you purchase your tickets.


Your ticket is only valid for the date and time specified on your email confirmation.

Every child or baby booked at Santa’s Grotto requires a ticket – gifts are age appropriate.

The maximum number we can accept in a 5- minute time slot is two adults and three children (from the same household). You only pay for children.

No refunds are given however you can amend your booking to another available date/time.

If we are required to close the Grotto, a full refund will be issued.

Presents cannot be exchanged either during or after the Santa’s Grotto experience.

Your child will receive a present deemed suitable for the age given when purchasing tickets.

If your child has a specific access need please let us know in advance by calling 0131 475 9400 or emailing

Please be aware we will only use your personal information to contact you about this event and to help make the experience more memorable for you and your children.